Life Asks – Yves Rocher Tests?

Good afternoon,

From our series…
An email was sent to a Cosmetic Company called Yves Rocher.
I was curious to know if this brand in particular tests its products in animals…
North America Yves Rocher was the one I wrote carefully to.

I received a first email to let me know that the email was successfully sent… :


Greetings,

We have successfully received your e-mail. We are currently processing your request. You will be receiving a detailed e-mail shortly from our product expert.

We thank you for your patience and understanding.

Should you have any further questions, please do not hesitate to contact our Customer Service Department at our toll-free number: 1-800-321-3434 or by email at customer.services@yrnet.com. Our representatives are available from Monday to Friday from 8am to 11:30pm and Saturday from 8am to 8pm (Eastern standard time).

We thank you for your interest in Yves Rocher products.

Best Regards,

Lorna Lorenzi
Customer Service 
Yves Rocher North America
customer.services@yrnet.com
1-888-909-0771

Beauty Shop On line: http://www.yvesrocherusa.com

In an effort to offer you the most current shopping opportunities, we may contact you by email with news about Yves Rocher products, service, and events. You will only receive these emails if you have subscribed to receive them or if you have placed an order from our website. If you do not wish to receive these E-mails, please contact us at customer_services@yrnet.com or simply unsubscribe through the links included in any E-mails received by you from Yves Rocher.

Aproximately one day later in my Inbox:

Dear Sir/Madam,
We were very interested in your question concerning our position on using animals in testing beauty products and thank you for your enquiry. We hope we can enlighten and reassure you on this matter.
The Yves Rocher Brand entered the fight against using animals in testing beauty products at a very early stage.  The Brand suggested as early on as 1989 to replace the tests on animals for finished products with alternative methods. Yves Rocher encouraged other important players in the economy to follow suit. In 1992, the S.P.A. (Society for the protection of animals) awarded us the gold medal for our action towards animals. Our commitments enable us to work with One Voice which is the reference in France for the fight against animal suffering along with the protection of the environment. The One voice Label which recognizes products not tested on animals has been awarded to all our organically certified products. You can find the complete list of our labeled products on the One Voice site which is in the process of labeling the totality of our references: http://label.one-voice.fr/liste_produits/
In line with our commitment we openly admit that:
–              We never use or encourage animal testing whether it concerns our finished products or their ingredients.
–              We encourage research programs on alternative methods to testing on animals in order to promote and encourage their widespread use.  Our research for example, is concentrated on new methods for measuring allergies in vitro for natural ingredients.
–              Our Internal charter for the ingredients in our products is extremely strict: we refuse to use any raw materials of animal origin (except honey and bee’s wax). For example, we refuse to use a pigment frequently found in eyeshadows called cochineal coming from an insect with the same name which produces carmine acid to protect it from its predators and is used as a scarlet dye.
–              We refuse to develop plant extracts for our products which require testing on animals to ensure their safety. For example, last year we abandoned the development of an exclusive active which had been the subject of many years of research in our laboratories but required testing on animals in order to further its development.  As a result Yves Rocher chose to forego years of research and remain faithful to its commitments. 
–              We refuse to acquire raw materials from suppliers who have tested them on animals exclusively for beauty care products.
Yves Rocher sells certain products in China and we can assure you that they have not been tested on animals and never will be.
However, the Chinese authorities can decide, on their own, to test beauty products themselves before allowing them to be sold in their country.
Yves Rocher is present in China. Rather than avoiding the problem, the Brand has chosen to use its presence locally, to maintain contact with the Chinese authorities concerned.  Its objective is to make them aware of the problem of animal suffering and convince them of the reliability of alternative methods available on the market.
The situation in China is complex and open discussion is necessary to bring about change. It is an ongoing combat which we regret might take time to resolve in this traditional country.
Yves Rocher, Creator of Botanical Beauty, has been committed to the protection of Nature and Sustainable Development for more than 50 years.
We hope that this information has answered all your questions and we are at your disposal if you have any more concerns.
Marie-Michèle Plourde
Customer Service

I am still yearning to have knowledge 
and also to let you know their values and their mission.
We all deserve to have an honest answer.
God bless.

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